35bdo Privacy Policy – Your Data, Your Rights

The following six points summarise the most important aspects of how 35bdo handles your personal data. The full legal text in each numbered section below is the definitive version — please read every section before using the platform.

This Privacy Policy ("Policy") sets out how 35bdo ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "the Player") who access the 35bdo platform at 35bdo.app. This Policy covers all interactions with the platform, including account registration, login, deposit and withdrawal activity, gameplay, customer support communications, and use of the 35bdo mobile website.

By using the 35bdo platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the 35bdo platform. This Policy should be read alongside the 35bdo Terms & Conditions, which also govern your use of the platform.

35bdo collects personal data that is necessary to operate the platform, verify player identity, process payments, and comply with our legal obligations. The categories of data we collect are as follows:

35bdo uses the personal data it collects solely for legitimate purposes that are necessary for the operation of the platform and the fulfilment of our obligations to you and to regulators. Specifically, we use your data for the following purposes:

• Account creation and management: to register your account, verify your identity, authenticate your login sessions, and maintain your account profile throughout the lifetime of your account.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts, to reconcile transactions, and to investigate and resolve any payment disputes.
• KYC and compliance: to verify that you meet the minimum age requirement of 21 years, to comply with our anti-money laundering obligations, and to fulfil any other legal or regulatory requirements that apply to the operation of an online gaming platform serving Bangladesh.
• Responsible gaming: to monitor gaming patterns and identify signs of problem gambling behaviour, to apply responsible gaming tools (deposit limits, self-exclusion) at the player's request, and to fulfil our duty of care to all players on the platform.
• Customer support: to respond to your enquiries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Platform security and fraud prevention: to detect and prevent unauthorised access to accounts, fraudulent transactions, bonus abuse, collusion, and other activities that breach our Terms & Conditions or are contrary to applicable law.

35bdo processes your personal data on the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: processing that is required to fulfil the contract between you and 35bdo — for example, account registration, payment processing, and game delivery. Without this processing, 35bdo cannot provide the service you have contracted for.
• Legal obligation: processing required by applicable law, including KYC verification, anti-money laundering checks, record-keeping requirements, and responses to lawful requests from law enforcement or regulatory authorities.
• Legitimate interests: processing carried out to pursue 35bdo's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection, platform security monitoring, and technical performance optimisation.
• Consent: where 35bdo processes your data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

35bdo does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

When you make a deposit or withdrawal on the 35bdo platform, your transaction is routed through a regulated payment gateway. 35bdo records the transaction reference, the payment method identifier (for example, the last four digits of a Nagad or bKash number), the amount, the date and time in Bangladesh Standard Time (BST, UTC+6), and the transaction status. 35bdo does not store your full mobile wallet PIN, internet banking password, or card CVV on its servers at any time.

All financial records are retained in line with our data retention policy described in Section 8 below. If you believe there is an error in any transaction record associated with your account, please contact [email protected] immediately so that we can investigate and, where necessary, correct the record.

35bdo uses cookies and similar tracking technologies on the platform website to support core functionality and improve the player experience. The categories of cookies we use are:

• Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect fraudulent login attempts. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: collect anonymised data on how players navigate the platform — which pages are visited most frequently, where errors occur, and how quickly pages load on Bangladeshi mobile networks. This data is used exclusively to improve platform performance and is not linked to your personal identity.
• Functionality cookies: remember your preferences and settings on the platform — for example, your preferred language and display settings — so that you do not need to re-enter them on every visit. These cookies improve convenience and are not used for advertising purposes.

You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling essential cookies will impair the functionality of the 35bdo platform, including the ability to remain logged in during your session. 35bdo does not use third-party advertising cookies or retargeting pixels.

35bdo retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and identity documents are retained for a minimum of five years from the date of account closure to meet our legal and regulatory obligations; transaction records are retained for a minimum of five years from the date of each transaction; support communications are retained for two years from the date of the most recent communication in each support thread.

When the applicable retention period has expired and there is no longer a legitimate legal or business reason to retain your data, 35bdo will securely delete or anonymise the relevant personal data. If you request erasure of your data before the end of the applicable retention period, we will inform you of the legal obligations that prevent immediate deletion and the earliest date on which your data can be erased.

As a user of the 35bdo platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 72 hours where possible, and no later than 30 calendar days in any case.

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  Right of Access

  You have the right to request a copy of all personal data that 35bdo holds about you, along with information about how and why we process it. We will provide this in a clear, readable format.
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  Right to Rectification

  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. This includes updating your registered mobile number, correcting a spelling error in your name, or updating your date of birth if it was entered incorrectly at registration.
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  Right to Erasure

  You have the right to request that 35bdo delete your personal data. This right is subject to our legal obligations to retain certain data (see Section 8). Where we are unable to delete data immediately, we will explain the reason and provide the earliest date on which deletion can take place.
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  Right to Object

  You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interests. If you object, 35bdo will review the processing activity and cease it unless we can demonstrate compelling legitimate grounds that override your interests or rights.
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  Right to Data Portability

  Where technically feasible, you have the right to receive a copy of the personal data you provided to 35bdo in a structured, commonly used, machine-readable format. This right applies to data processed on the basis of your consent or a contract with you.

To exercise any of the rights listed above, please submit a written request to [email protected]. We may need to verify your identity before processing a rights request to ensure that we are responding to the correct individual. We will not charge a fee for any rights request unless it is manifestly unfounded or excessive.

35bdo implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and the 35bdo platform, encrypted storage of sensitive data at rest, access controls that restrict internal access to personal data to only those staff members who require it to perform their job functions, and regular security reviews of platform infrastructure.

While 35bdo takes data security seriously, no system is entirely impenetrable. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 35bdo will notify affected players as soon as reasonably practicable and will take all steps necessary to contain and remediate the breach. You are also responsible for keeping your own account credentials secure — see Section 3 of our Terms & Conditions for your obligations.

The 35bdo platform is strictly intended for adults aged 21 and above. 35bdo does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 35bdo without your consent, please contact [email protected] immediately so that we can investigate and act accordingly.

35bdo reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the updated Policy on the platform and display the new effective date at the top of the page. For significant changes that materially affect how we process your data, we will also notify active account holders via the platform notification system.

Your continued use of the 35bdo platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and contact [email protected] to arrange the closure of your account and the return of any verified account balance.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 35bdo handles your personal data, please contact our support team. All privacy requests are handled directly by the 35bdo team and we aim to respond within 72 hours.